Terms of Service

1. The agreement

These terms form a contract between WalQalum Technologies LLC ("we", "us") — the company that operates the AudiTax platform — and the firm that subscribes to it ("you", "your firm"). "AudiTax" is a product name; the party you are contracting with is the company named above. These terms take effect when you create an account or start using the service, whichever happens first.

If you are accepting these terms on behalf of a firm, you are confirming that you are authorised to bind it. If you have signed a separate written agreement with us, that agreement takes precedence wherever it conflicts with this one.

The platform is provided to businesses. It is not offered to consumers, and you may not open an account if you are under 18.

2. What we provide

AudiTax is a compliance and practice-management platform. Depending on the plan you hold, it provides client records, a compliance calendar and deadline tracking, task management, a document vault, KYC records, invoicing, notifications, team chat and analytics.

We may add, change or withdraw features. Where we withdraw something material that you rely on, we will give you reasonable notice.

Features are gated by plan. What your plan includes is shown on our pricing page and in your account, and it is the plan you actually hold — not the marketing page — that determines your entitlements.

3. Professional responsibility stays with you

AudiTax is software. We are not a registered tax agent, we are not your auditor, and nothing the platform produces is tax, legal or accounting advice.

Specifically:

• Deadlines, reminders and compliance trackers are tools to help you manage your own calendar. They are generated from the data entered into the platform, and they do not relieve you or your client of any statutory obligation. A missed filing is not excused by a reminder that did not fire.
• Any figures, summaries or suggestions the platform generates — including anything produced with AI assistance — must be reviewed by a qualified person in your firm before being relied on or submitted.
• Filings to the Federal Tax Authority or any other regulator remain yours to make, check and sign. We do not make submissions on your behalf.
• You remain responsible for your professional obligations to your own clients, including engagement terms, AML and KYC duties, and the accuracy of anything you file.

Your firm's professional judgement is the control that matters. The platform is there to support it, not to replace it.

4. Accounts and users

You are responsible for the accuracy of the information in your account, for the confidentiality of login credentials, and for everything done through your account by your staff.

Each staff member must have their own login. Sharing a single account across a team defeats the audit trail, which is a feature you are paying for and, in many cases, a requirement of your own regulator.

Tell us promptly if you believe an account has been compromised.

Your firm's administrator can create, deactivate and remove staff accounts, and can see the records and activity of the users in the organisation.

5. Plans, billing and renewal

Subscriptions are billed in advance through Stripe, monthly or annually depending on the plan you choose. Prices are shown in the currency stated at checkout and exclude any tax that applies to the sale, which is added where required.

Payments appear on your card statement as AUDITAX BY WALQALUM. Both names are shown deliberately: the entity that takes the payment and the product it was for, so a statement line can be reconciled without having to ask us which is which.

• A subscription renews automatically at the end of each billing period unless it is cancelled before the period ends.
• Cancellation stops the next renewal. It does not refund the period you are in, and the service continues until that period ends.
• Add-ons purchased for extra capacity are additive to your plan and are billed on the same cycle.
• If a payment fails we will attempt to collect again and notify you. Continued non-payment may lead to suspension under section 9.
• We may change prices. Existing subscriptions keep their price until the end of the current period, and we will give you notice before a change applies to a renewal.

Except where the law requires it, or where we have failed to provide the service, fees are non-refundable.

6. Plan limits

Plans carry limits — the number of staff seats, the number of clients, and the amount of document storage. Those limits are enforced by the platform.

If your firm goes over its seat limit, staff accounts may be automatically deactivated to bring the organisation back within the plan. Accounts deactivated this way are reactivated when you upgrade or free a seat; an account your administrator disabled deliberately is left alone.

Downgrading a plan can therefore reduce what your firm can access. Check the effect before you downgrade.

7. Acceptable use

You may not:

• Use the platform for anything unlawful, or to hold data you have no lawful right to hold
• Upload malware, or attempt to compromise the platform, its infrastructure or another firm's data
• Probe, scan or load-test the service without our written permission
• Reverse engineer, decompile or copy the platform, or use it to build a competing product
• Resell, sublicense or provide the platform to a third party as a service, unless we have agreed to it in writing
• Scrape the platform, or access it by automated means outside any API we provide for the purpose
• Circumvent plan limits, access controls or billing

You are responsible for having a lawful basis for the personal data you put into the platform, and for giving your own clients whatever notice their law requires.

8. Your data

Your data stays yours. Uploading it to the platform gives us no ownership of it.

You grant us the limited licence we need to host, process, transmit, back up and display that data in order to run the service for you — and for nothing else. We do not use your client data to train models, and we do not sell it.

How we handle personal data is set out in our Privacy Policy, which forms part of these terms.

You are responsible for keeping your own records of anything you are statutorily required to retain. The platform is not a substitute for your firm's own archive.

9. Suspension and termination

You can cancel at any time from your account or by contacting us.

We may suspend or terminate an account where there is non-payment, a material breach of these terms, use that puts the platform or other customers at risk, or a legal requirement that we do so. Except where the risk is immediate, we will tell you first and give you a reasonable chance to put it right.

On termination, access ends. Contact us before closing an account to arrange an export of your data — we will make it available for a reasonable period afterwards, but not indefinitely. Data is then deleted in line with the retention periods in the Privacy Policy.

10. Availability and support

We work to keep the platform available and to fix problems quickly, but we do not guarantee uninterrupted service unless a service level has been agreed with you in writing.

Planned maintenance is scheduled outside UAE business hours where we can. Emergency maintenance may happen at any time.

Support is provided through the channels listed in your account, at the level your plan includes.

11. Third-party services

The platform relies on third-party services — payment processing, cloud hosting, email and push delivery among them. Where a third-party service fails or changes, we will do what we reasonably can to limit the effect on you, but we do not control them.

If you connect the platform to an external system, or store credentials for one in it, your use of that system is governed by its own terms and is your responsibility.

12. Our intellectual property

The platform, its software, design and documentation, and the AudiTax name and marks, belong to us. These terms grant you a non-exclusive, non-transferable right to use the platform during your subscription, and nothing more.

Feedback you send us about the product may be used to improve it, without obligation to you.

13. Disclaimers

The platform is provided on an "as is" and "as available" basis. To the extent the law permits, we exclude implied warranties of merchantability, fitness for a particular purpose and non-infringement.

We do not warrant that the platform will be error-free, that it will meet every requirement of your practice, or that its outputs are correct for a given filing. Section 3 governs.

Nothing here excludes liability that cannot lawfully be excluded.

14. Limitation of liability

To the extent the law permits, neither party is liable for indirect or consequential loss, loss of profit, loss of business, or loss of goodwill.

Our total liability arising out of or in connection with these terms is limited to the fees you paid us in the 12 months before the event giving rise to the claim.

15. Indemnity

You will indemnify us against claims arising from your use of the platform in breach of these terms, from data you put into it that you had no right to hold, or from your own professional services to your clients.

16. Changes to these terms

We may update these terms. The date at the top of this page shows when they last changed. For material changes we will notify account holders by email before they take effect, and continuing to use the platform after that date means you accept them.

If you do not accept a material change, you may cancel before it takes effect.

17. General

These terms, together with the Privacy Policy and any order form, are the entire agreement between us. If a provision is found unenforceable, the rest stands. A failure to enforce a term is not a waiver of it. You may not assign this agreement without our consent; we may assign it as part of a transfer of the business.

18. Governing law

These terms are governed by the federal laws of the United Arab Emirates and the laws of the Emirate of Sharjah. The courts of the Emirate of Sharjah have exclusive jurisdiction over any dispute arising from them.

19. Contact

Questions about these terms:

• Email — info@auditax.ai
• Registered entity — WalQalum Technologies LLC
• Trade licence — 2542734
• Registered address — Sharjah Media City, Sharjah, United Arab Emirates